FAQ's
A Little Clarity Goes a Long Way
Your Questions.
Answered with Care.
Welcome to the Love Palette FAQ lounge. Find helpful answers about placing an order, Cash on Delivery, Rs. 500 delivery charges across Pakistan, order tracking, our 7-day return request window, and how to reach our support team.
Orders & Cash on Delivery
01Which payment method does Love Palette accept?+
Love Palette currently accepts Cash on Delivery (COD) only. You pay the amount shown for your order to the delivery representative when your parcel arrives. We do not advertise card, bank-transfer, or digital-wallet payments as available methods.
02When do I pay for my order?+
You pay at delivery when the courier brings your parcel. Please keep the payable amount ready and review your order total before placing the order.
03How do I place an order?+
Browse the store, choose your products and quantities, add them to your cart, and proceed to checkout. Enter your correct name, phone number, and complete delivery address, then review your order total before submitting it.
04Can I change or cancel an order after placing it?+
Please contact us as soon as possible if you need to correct or cancel an order. Changes may not be possible once an order has been processed or dispatched, so we cannot guarantee cancellation.
05What if I enter the wrong phone number or address?+
Contact us promptly with your order number and the correct details. If the parcel has already been dispatched, we may not be able to change the delivery information in time.
Shipping, Delivery & Tracking
06What are your delivery charges?+
Love Palette charges a flat delivery fee of Rs. 500 across Pakistan. Please review the delivery charge shown during checkout before submitting your order.
07How long does delivery take?+
Our estimated delivery time is 3–5 business days. This is an estimate, not a guaranteed delivery date. Courier operations, public holidays, weather, service interruptions, or incomplete address details can cause delays.
08Where do you deliver?+
Love Palette provides delivery across Pakistan. Enter your complete address and contact number at checkout so the courier can attempt delivery.
09How can I track my order?+
Open the Track Your Order page and enter the courier tracking number provided for your shipment. The page uses a third-party tracking service to look up the number. It does not automatically find an order using your name or Shopify order number alone.
10My tracking number is not working. What should I do?+
Check that you entered the tracking number correctly. Tracking information may not appear immediately after a parcel is handed over to the courier. If it remains unavailable or your parcel appears delayed, contact us on WhatsApp and include your order number.
11What happens if I am not available at delivery?+
Please make sure someone can receive the parcel and pay the COD amount at the delivery address. The courier may contact you to coordinate delivery. If a delivery attempt is missed, follow the courier’s instructions or contact us for guidance.
Returns, Exchanges & Refunds
12How many days do I have to request a return?+
You must contact Love Palette to request a return within 7 days of receiving your order. Return requests are reviewed against our Returns & Refunds Policy, and submitting a request does not automatically mean it will be approved.
13Which products may qualify for a return?+
To be considered, products should generally be unused, unopened where applicable, and in their original packaging. Proof of purchase or order details may be required. Please check the full Returns & Refunds Policy for all eligibility conditions before sending anything back.
14Can I return an opened or used beauty product?+
Opened or used beauty and personal-care products are generally not eligible for return for hygiene reasons. If an item arrived damaged, defective, or different from what you ordered, contact us so we can review the issue under our policy.
15What if my order arrives damaged, defective, or incorrect?+
Contact us as soon as possible after receiving the parcel. Include your order number and clear photos of the item and packaging so we can assess the issue. A replacement, exchange, refund, or other resolution depends on review and the applicable policy.
16How do I start a return?+
Contact us before sending the item back. Share your order number, explain the reason for the request, and provide photos if the product is damaged, defective, or incorrect. Wait for instructions and confirmation before returning a parcel.
17Will my return automatically be accepted?+
No. Each request is reviewed against the return window, product condition, packaging, and reason for return. The final decision and any available resolution will follow the Returns & Refunds Policy and applicable consumer law.
18How are refunds handled when I paid by COD?+
Because Love Palette currently accepts Cash on Delivery only, any approved refund needs to be arranged with our support team. Contact us after your return request has been reviewed so we can explain the applicable process. A refund is not automatic and depends on eligibility and approval.
19Can I exchange an item instead of returning it?+
An exchange or replacement may be considered depending on the reason for the request, item condition, and product availability. Contact us within the 7-day request window and wait for confirmation before sending the item back.
Products & Customer Support
20Can product colours look different in real life?+
Yes. Screen settings, lighting, and device displays can affect how colours appear in product images. Please read the product description and available details carefully before placing an order.
21How can I ask about a product before ordering?+
Send us your question through WhatsApp or email. Include the product name or link so we can understand which item you are asking about.
22How do I contact Love Palette?+
WhatsApp: +92 316 0626709
Email: lovepalettepk@gmail.com
Location: Love Palette, Karachi, Pakistan.
We aim to respond as soon as reasonably possible, but an exact response time is not guaranteed.
A quick note before you order
Our current key policies are a flat Rs. 500 delivery charge across Pakistan, estimated delivery in 3–5 business days, Cash on Delivery only, and a 7-day window to request a return. Return eligibility and any approved resolution are subject to our full Returns & Refunds Policy. If any detail on your order confirmation differs, contact us so we can clarify it.
Still have a question?
We’re happy to guide you. For order or delivery concerns, include your order number. For return requests, please contact us within 7 days of receiving your order and wait for instructions before sending an item back.