Introduction

At Love Palette (“we,” “us,” or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, or contact our team.

Information We Collect

Depending on how you interact with our store, we may collect:

• Contact details: Your name, email address, phone number, and delivery address.
• Order details: Products purchased, order information, delivery details, and payment status.
• Customer communications: Information you share when contacting our support team.
• Technical information: Device, browser, IP address, and browsing activity where collected through applicable technologies.

Please avoid sending payment card details or sensitive information through ordinary email or WhatsApp messages.

How We Use Your Information

We may use personal information to:

• Process, confirm, and fulfil your orders.
• Arrange deliveries and provide order updates.
• Respond to questions and customer support requests.
• Maintain and improve our website and shopping experience.
• Help detect fraud, misuse, and security issues.
• Meet applicable legal, accounting, and regulatory requirements.
• Send promotional messages where permitted by law and with consent where required.

You can opt out of marketing messages using the unsubscribe instructions provided, where available.

Orders, Payments & Delivery

We use relevant order and contact information to process purchases, communicate order updates, and arrange delivery.

Delivery Charges: Love Palette charges a flat Rs. 500 delivery fee across Pakistan. Any location or order exceptions will be clearly disclosed if they apply to your store.

Estimated delivery: Orders generally take 3–5 business days. Actual delivery times may vary depending on destination, courier operations, public holidays, and circumstances beyond our control.

Payment-related information may be processed by the payment providers available at checkout. We do not intend to store full payment card numbers or security codes on our own systems.

If Cash on Delivery is available for your order, the necessary information may be used to confirm and complete delivery. Available payment options are shown at checkout.

Cookies & Similar Technologies

Shopify and enabled store services may use cookies and similar technologies to support essential website functions, remember preferences, and understand website performance.

You may manage cookies through your browser settings or any consent tools available on our website. Disabling certain cookies may affect some store features.

When We Share Information

Where necessary to operate our store, information may be shared with:

• Shopify and website service providers.
• Payment processors, where applicable.
• Courier and delivery companies.
• Analytics, security, or marketing providers, where enabled.
• Professional advisers or authorities where required by law.

Our actual data-sharing practices depend on the services and integrations enabled in our store.

Data Retention & Security

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, legal obligations, dispute resolution, and legitimate business purposes.

Reasonable measures are intended to protect personal information. However, no website or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices.

To submit a request, contact us using the email or WhatsApp details below. We may need to verify your identity before responding. Some information may need to be retained where required or permitted by law.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing information.

Children's Privacy

Our store is not intended to knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us.

International Data Processing

Shopify and some service providers may process or store information in countries other than your own. Where applicable, such processing should follow relevant legal requirements.

Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal obligations change. Revised versions will be published on this page with an updated revision date.