Return Policy at a Glance

At Love Palette, we want you to feel confident shopping with us. Please read the policy below before sending an item back. A return request must be approved by our team before a parcel is sent to us.

Return Eligibility

To help us review your return request, please make sure the item meets these conditions:

• Contact us within 7 days of receiving your order.
• Items should be unused, unopened, and in their original packaging, with seals and tags intact where applicable.
• Please keep the invoice, order confirmation, and any included accessories or gifts. Products that have been used, opened, damaged after delivery, or are missing original packaging may not qualify.

For hygiene and safety reasons, opened cosmetics, skincare, personal-care products, and other sealed beauty items generally cannot be returned unless they arrived damaged, defective, or incorrect.

How to Request a Return

Please follow these steps before returning any item:

• Email lovepalettepk@gmail.com or message us on WhatsApp with your order number.
• Tell us which item you want to return and why. For damage or incorrect items, include clear photos of the product and packaging.
• Wait for our team to confirm whether the return is eligible and share the return instructions. Please do not send an item back before receiving approval.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and ideally within 48 hours of delivery. Include your order number and clear photos so we can review the issue.

Please keep the product and its packaging while we review your request. If the issue is confirmed, we’ll explain the available resolution, which may include a replacement or refund depending on the case and product availability.

Refunds & Processing Time

Once a return is approved and the item is received and inspected where required, we’ll notify you of the outcome. Approved refunds are processed to the original payment method where possible; the time it takes for the funds to appear may depend on your bank or payment provider.

If the original payment method cannot be refunded, our team will contact you to discuss an appropriate alternative. Delivery charges, if any, and return returns costs will be explained during approval; do not assume a return is approved until we confirm it.

Items We Cannot Usually Accept for Return

For hygiene and safety reasons, we generally cannot accept opened or used cosmetics, skincare, personal-care products, or sealed items whose hygiene seal has been broken, unless the item arrived damaged, defective, or incorrect. Items damaged after delivery or returned without original components may also be ineligible.

Exchanges & Store Credit

If you would prefer a different item or shade, contact us within 7 days of delivery. Exchanges depend on product availability and eligibility; our team will confirm the options available for your order.

• Please wait for approval before sending an item back for an exchange.
• If an exchange is unavailable, we’ll explain whether another resolution is possible.
• Store credit is not automatic and will only be offered if confirmed by our team.

We want to make the process clear and fair, and we’ll explain the next steps before you return an item.

Quick Return Questions

How long do I have to request a return?
Contact us within 7 days of receiving your order.

Can I return an opened beauty product?
Generally, opened or used cosmetics and skincare products cannot be returned for hygiene reasons, unless they arrived damaged, defective, or incorrect.

When will I receive my refund?
After an approved return is received and inspected, processing time depends on the original payment provider or bank.

Should I send the item back right away?
No. Contact us first and wait for return approval and instructions.